A bad order costs a regular. Unless you're first.
Someone pays and their order gets canceled. The kitchen never gets the ticket. It runs an hour late. Most brands find out in a one-star review. The make-it-right agent notices within minutes and texts the customer an apology credit before they've finished being annoyed. No refund queue, no triage, no one asking.
What the customer gets, unprompted
Cortado Club: your order was canceled after you'd already paid (order #XM28WB). $10.00 on us next time - code SORRY-STX7. It's tied to your number, good for 30 days.
Catches it in minutes
Canceled after payment or far too slow - watched right on your Square account, counter and online orders included. With the ordering experience it also sees tickets that never reached the kitchen.
Staff make the call too
A signed link by the register: anyone on shift flags a messed-up order with the order number or the customer's phone, and the apology sends itself.
A real gift card, or a locked code
Brands on the ordering experience send a single-use code tied to that customer. Everyone else sends an actual Square gift card - good at the counter and online.
Caps, not vibes
Per-gift max, brand-wide daily budget, per-customer monthly ceiling, one credit per incident ever. All yours to set.
One flat price, per location.
| 1 to 10 locations | $100 |
| 11 to 25 | $80 |
| 26 or more | $65 |
Gifts come from your budget and your caps; our fee never touches them - and it's never a percentage of what the agent recovers.
Flat per location. Never a percentage, no setup fees, no per-order fees. Full pricing →
You stay in charge, from your inbox
Every morning something was gifted, you get one email: every cent, the reason, and whether the credit came back as an order. Reply "pause gifting" and it stops on the spot; "resume gifting" picks the backlog right up. There is no dashboard to learn.