Questions, answered straight.
The things every operator asks before signing anything. If yours isn't here, ask us directly from the signup flow: no commitment, cancel any time.
What does it cost?
One flat storefront price per brand per month, covering all locations. Agents are priced per selected location, with rates that step down at 11 and 26 active stores. Every number is public on the pricing page. No setup fee, no per-order fee, no percentage of anything. Agents switch on and off at their flat price, and the whole workforce bundle costs less than the sum of its parts.
Seriously, no percentage?
Never. Not of sales, not of orders, not of recovered money. The marketplaces take 15 to 30% of every order, forever, so the better you do, the more they take. We think that's backwards. Your best month and your worst month cost you the same flat price.
What's the catch?
There isn't one, and you don't have to trust us on that: the prices are public, monthly has no contract, and you can leave whenever. Annual is a discount, not a trap: pay for ten months, get twelve. If we stop earning the fee, you stop paying it. That's the whole model.
Why not just stay on the marketplaces?
Keep them, they're a channel. But every order through your own site keeps the 15 to 30% they would have taken, and the customer stays yours: their history, their loyalty, their number. A marketplace's regular is their regular. Yours should be yours.
How is this different from Owner?
Owner will build you a website and run some marketing. Fine. Now ask who checks your DoorDash menu tomorrow morning, who texts the regular whose order just went sideways before they complain, and how many covers to prep for. A website is where this starts. The workforce is the point.
We looked at Olo.
Olo is enterprise software: sales calls, contracts, implementation timelines. If you have a procurement team and a year to spare, it's a fine choice. If you have a restaurant, connect Square and be live in minutes, at a price you already saw on a public page, having talked to nobody.
We already use Thanx for loyalty.
Thanx sells loyalty as one more system for your team to run. Here loyalty isn't the product, it's built in: points earn and redeem against the counter's balance, the CRM fills itself from your orders, and the same data feeds every agent. You read and reply. Nothing new to operate.
My POS already does online ordering.
Keep it, we'll even audit off it: the lite menu audit runs straight from the ordering page your POS hosts. But a POS page is a menu with a pay button. It doesn't carry your brand, match loyalty to the counter, text a regular their usual, or run a campaign. That's the layer we add, on your own website.
My menus are fine on the delivery apps.
They were right the day you set them. Then a price changed at the counter, a photo got swapped, a modifier got dropped, and nobody was checking. We check every item, price, photo, and modifier on every channel, every day, and show you exactly what drifted, priced by what it costs you from your own order history.
I don't trust an agent to text my customers.
You shouldn't have to trust it, so it runs inside hard caps you set, spends only your budget, and puts every gift on the record every morning. It sends locked promo codes or real Square gift cards, nothing else. And your staff have a signed link by the register to flag what machines can't see.
Forecasts are just guesses.
Then hold ours to it. Every forecast is called from your own sales history before open, and every morning it grades itself against what actually happened. You always know the hit rate, and it doesn't even start billing until it has four weeks of your history to learn from.
We're only one location.
Then you're exactly who flat pricing protects. One location pays one flat price for exactly the products it picks, and the bands at 11 and 26 locations just mean the price drops when you grow.
Do I need Square?
For the full lineup, yes: connect Square and the ordering experience builds itself from your menu, photos, locations, and loyalty. Not on Square? The lite menu audit runs on any POS at all, and every lite fee credits toward full when you step up.
Who owns my data?
You do. Full stop. Your Square account, your customers, your order history: all yours before us, all yours after us. Leaving takes everything with you.
How fast can I go live?
About two minutes: pick your products, connect Square, add a card. On Square, the ordering experience builds itself from your account: live in minutes, not weeks.
Or see every price first.